Why is it more expensive to ship to a residence?
Majority of our shipping is delivered by a freight truck. Due to the size of the trucks, the shipping company prefers not to travel on smaller residential roads. The shipping company thus charges an additional charge whenever the destination is to a residence.
Why can't I get my shipping charges back?
All shipping charges are paid to the shipping company, thus we do not return or refund any shipping charges that has been used.
Do you provide COD?
No, all purchases are made on a pre-pay bases. Orders must be paid in full before they get processed.
I ordered two days ago, but I still have not received my tracking number, why?
Tracking numbers are provided once the products have been picked up by the shipping company. This will follow a procedural database entry into their system. Only after then, can we provide you with a tracking number.
What do I do with the tracking number?
Please contact the shipping company and provide them with the tracking number to find out exactly where your products are. For residential orders, the shipping carriers might contact you, or you may contact them, to schedule a date and time for the delivery.
The driver is at my door step, what should I do?
Check the package and its contents for any major damages. If the products are all there sign the bill of lading. If any damages or problems are found make sure you write all detailed notes of the damages before signing. In case we or you have to file a damage claim with the shipping carrier. If you have any questions or problems, please contact us.
Are your products insured during shipping?
Yes, all our products are insured during shipping.
How long is shipping?
Actual shipping time from our ware house to any destination in the US is approximately 3-14 business days. The total shipping time can vary according to the availability of the products ordered.
Do you do any kind of express shipping?
Since all our shipping is done by truck freight, we do not provide express shipping, simply because it is too expensive, and it's obviously not cost effective or worth it to pay an excess amount just to have the products get to you a day or two faster. If you are in need of a product immediately and do not mind the extra expense, we can set up a faster delivery upon request.
How come I can not get a shipping quote for Hawaii, Alaska, or anywhere out of the U.S?
Simply because shipping to outside of the US varies according to the destination and oil prices at time of order. If you are interested in getting a price quote, please contact our sales department for an over the phone quote or a quote by email. Be sure to have the full address and phone number ready.
I got my order and I signed for the product, but now I noticed there damages to it, can I return it?
If at the time you received the products no signs of damages were noted down on the delivery bill, the products cannot be returned. Once the package is received and signed as clear by you, our insurance with the shipping company is voided. You can however, make a claim with the shipping company directly. Therefore, we strongly advise you to thoroughly check the contents for damages before signing anythihng.